FAQ
all
FAQ

all

Q:Are you a factory or trading company?

We are a factory and we are also a trading company that have 10 years abundant electronic commerce experience.

What is your lead time?

About 35 -45days after you confirm order with us.

How long can I expect to get the sample?

After you paid the sample charges and sent us the confirmed files, the samples will be ready for delivery in about 3-7 days. The samples will be express to you.

How is my privacy protected?

If the customer offers a design or a new item and new idea, we will made it sell to you only, Don't send any of your product images and design drawings to web pages and other customers 

What if I can't find the information I'm looking for, or what if I want to speak to someone directly

 Start online TM or inquiry, associate will be in touch within one working day.

What are my payment options?

You have flexibility to choose the following payment terms that work best for your budget: T/T,L/C.

Can I visit your factory/showroom?

Yes! Warmly welcome to visit our factory . And it would be great if you can inform us in advance.

Where is your loading port located?

Shenzhen.

Which country is your main export country?

At the moment, our main export regions are Europe, Canada, South America, Mid-East etc. 

Do you accept the OEM or Custom Design order?

 Yes, we do. Both are warmly welcomed. 

What's your main products?

 BBQ Grills and BBQ Tools are the main products in our factory. We can supply the latest designs or custom-make products.